Terms & Conditions


  • We reserve the right to refuse exchanges that are shipped after 7 days grace period expired or items are not in the same condition as you received them in. 
  • Items must be returned in an unused, unwashed and unaltered condition with all original tags still attached and no signs of tampering. Products must also have no marks or stains of any kind. 
  • We do not accept the items sent back to us without any written confirmation from our client services team. No exchange would be made in such instances.
  • All the exchange requests will be initiated within 24-48 hrs after the shipment has been returned to its origin and has undergone the quality check successfully.
  • Exchange is allowed once per order and it is subject to stock availability.



basiq holds the copyright to all website content, including images. We prioritize the protection and security of your personal information. By using our website, you agree to our Privacy Policy and Terms of Use. We collect and store information provided by you, and it will only be used for order fulfillment and communication purposes. We may contact you with news, offers, or important updates. Rest assured, your personal details are not shared for marketing purposes. Payments are processed securely by a certified third party. For any questions, contact us at support@shopbasiq.in


  • basiq shall collect and store any information that you may provide on our Website. To enable you to become a member or subscriber of our Website we need to have your basic Personal Information. Apart from this, when you visit our site, our systems collect details about your computer's personal information like your IP address. Please note that your IP address does not identify you personally.
  • No usage or Services available on this Website are directed towards children. basiq does not knowingly collect Personal Information from children or sell its products to children.
  • We will only have information about you if you are willing to provide it. The information you provide is referred to as personal information. Please make sure you update your personal information if any of your details change.
  • The details you provide may include your name, email address, delivery address, and telephone number. We will use this information to fulfill any order and to communicate with you when necessary.
  • We may also use your personal information to contact you about news and offers that we think may interest you, or to tell you if we change anything important about how the website works, or the terms of use of the website.
  • If you decide at any point that you no longer wish to receive messages of this nature, please contact us on support@shopbasiq.in and let us know.
  • basiq owns all the information collected via the Website. As applicable, the information collected by basiq shall be used to contact you about the Website and Website related news and Services available on the Website; monitor and improve the Website; calculate the number of visitors to the Website and to know the geographical locations of the visitors; update you on all the special offers available on the Website and provide you with a better shopping experience.
  • Please note that when you place an order, some of your Personal Information will be passed on to the others who shall need to have access to some Personal Information like courier companies, credit card processing companies, vendors, etc. to enable them and basiq to perform their duties and fulfill your order requirements.
  • basiq does not allow any unauthorized persons or organization to use any information that basiq may collect from you through this Website. In the event, basiq is required to respond to subpoenas, court orders or other legal process, your Personal Information may be disclosed pursuant to such subpoenas, court order or legal process, which may be without notice to you. 
  • We understand that privacy is important to you, and we promise to look after your personal information.
  • We will never release your personal details to any outside company for mailing or marketing purposes. 
  • Payments on the website are processed by a third party, which adheres to the privacy policy that is set out here. 
  • We have a non-disclosure agreement with this third party, and they are certified by all the major card issuers to hold details securely. For questions, please email us at support@shopbasiq.in